At Electric Essentials, we understand that our customers' satisfaction is paramount, which is why we have established policies to ensure that we can provide the best possible service.
As a health and wellness company, we are committed to delivering high-quality products to our customers. For this reason, we do not accept returns or exchanges due to the nature of our products. However, if there are any issues with your order, we encourage you to contact us as soon as possible, so we can work with you to find a satisfactory resolution.
We also understand that unforeseeable issues may arise during the shipping process, such as damage or delays caused by the shipping company.
While we cannot guarantee refunds, we will do our best to find a solution that is mutually beneficial.
In the event that your fruit or boxes arrive late or damaged, we ask that you take pictures of the affected items and send them to us via email on the same day you receive your delivery. This will allow us to quickly assess the situation and determine the best course of action, whether it be partial reimbursement or store credit.
Our goal is to provide our customers with the best possible experience, and we appreciate your understanding and cooperation as we work to achieve that goal.